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No longer have access to my account, changing my email address

How to change your email address if you no longer have access to your account

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Written by Jaap

No longer have access to the email address linked to your account? Then you can have this changed via customer service.

How do I request an email address change?

Send a message via chat with:

  • The old email address (linked to the account)

  • The new email address you want to use

  • A photo of your ID document for verification

We'll process the change as quickly as possible. You'll then receive a confirmation at your new email address.

Do you still have access to your old email address?

Then you can change it yourself via your personal account under account>profile.

Please note

To prevent misuse, identity verification is required for email address changes without access to the old address.

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